NEWARK, Del. — As individuals, families and communities continue to feel the effects of the COVID-19 pandemic, Delmarva Power is further extending the policies put in place to support customers during this time, including suspending service disconnections, waiving new late fees and reconnecting customers who were previously disconnected. The policies will now be in place until at least July 1.
“We’re managing through difficult times with lots of uncertainty,” said Dave Velazquez, president and CEO of Pepco Holdings, which includes Delmarva Power. “By continuing these policies to keep energy service on and prevent additional fees, we want to provide our customers with a little more certainty in their lives. We want to make sure our customers have electricity and natural gas and to offer support to those who may be struggling to make ends meet as we move through this crisis together.”
Customers who may be challenged in paying their bill should contact Delmarva Power Customer Care as soon as possible at 800-375-7117. As of May 15, the company has already established more than 1,414 customized payment arrangement plans helping customers manage the financial challenges of the pandemic. The company also has reconnected energy service for 193 customers where it was safe to do so.
Delmarva Power has extended customer support programs for all residential and small business customers and will continue to work with these customers to waive late payment fees, maintain energy service, discuss reconnections, and determine eligibility for assistance programs. Delmarva Power representatives can also discuss payment options, like Budget Billing, which averages payments over a 12-month period to help customers manage their monthly energy bill, or flexible payment arrangements that offer individually tailored payment installment plans.